Returns

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item for a replacement or refund.

The item(s) must have been purchased directly from our website.

The item(s) must be unused, in their original packaging, and in the same condition as when received.

To initiate a return, please follow these steps:

Contact our customer support team at info@chapelstone.co.uk

Carefully pack the item(s) in the original packaging or suitable alternatives.

Ship the package to the address provided by our customer support team within seven days. We recommend using a trackable and insured shipping method.

Return shipping costs are the responsibility of the customer, unless the return is due to an item being faulty or damaged upon receipt.

Once we receive your returned item(s), we will inspect them to ensure they meet the return eligibility criteria mentioned above. If the items are in acceptable condition, we will process your refund.

Refunds will be issued in the same payment method used for the original purchase. Please allow up to seven working days for the refund to appear in your account.

Note: This Returns Policy is subject to change without notice. Please check our website for the most up-to-date version.